EY Immigration Support Specialist in AB, Canada

Title: Immigration Support Specialist

Location: CA-AB-Calgary

Job Number: CAL000XX

EY's has people in more than 150 countries and they are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers EY continually strives to be a great place to work.

EY’s global alliance of independent law firms cooperate with our offices worldwide to provide our clients with integrated, quality service. The Business Immigration specialists at EY Law LLP manage a range of business immigration services to multinational clients who recruit employees to work and live in Canada. The role of Immigration Support Specialist within EY Law LLP involves day-to-day support to the staff, senior and management team in all aspects of Canadian immigration client accounts. The activities will fall under the supervision of the Staff, Senior or Manager and range from gathering and inputting data, creating files to generating status reports and sending out client emails on behalf of the team. Additional responsibilities include providing support for billing processes and reviewing invoices for accuracy.

The Immigration Support role will be supervised and have limited contact with corporate clients. The individual in this role must have a very good grasp of technology used for producing reports and stats, in addition to strong organizational skills.


  • Using standard email directory to prepare letters for team to government authorities and clients

  • Answering telephone, dealing with straightforward queries, taking detailed messages and forwarding to team

  • Providing ad hoc support to team members when working on projects, document production, etc.

  • Faxing and photocopying correspondence and documents

  • Arranging and monitoring couriers

  • General filing of client documents and file retrieval

  • Gather, modify, create, maintain and/or track data and reports

  • Accessing email and voicemail for team in their absence

  • Drafting of basic visa application form and supporting documentation

  • Assisting with Immigration clerk caseload as required in their absence

  • Attend weekly meetings as scheduled, may also be required to work extra hours during important deadlines (such as month ends, quarter ends, and year ends)

  • Responsible for implementing and managing administrative processes in support of our clients and resolve administrative issues and concerns

  • Participate in continuous process improvement efforts

  • Assist with special projects as requested

  • Reconciling government application fee expenses

  • Responsible for supporting billing process for local immigration team including downloading work in progress reports, liaising with national finance team and creating invoice request forms.

  • Assist with calls to clients’ accounts payable department to ensure invoice was received and to determine if any additional information is needed to pay the invoice.



  • High proficiency in MS Excel (advanced skills)

  • High level of analytical skills with a strong attention to detail

  • Excellent organization skills and accuracy for processing sensitive client information

  • The ability to effectively manage multiple tasks, in large volume, in a fast paced environment with keen attention to clients’ needs

  • Ability to communicate verbally and in writing in a timely and professional manner

  • Flexibility to work additional hours

  • Previous administrative office experience is preferred

EY is committed to inclusiveness, equity and accessibility.

We encourage all qualified candidates to apply.