Credit Acceptance Title Clerk Supervisor in MI, United States

Title Clerk Supervisor

Building:Galleria Servicing Center

Location:MI, Southfield


Division:Back End Servicing


Salary Basis:


Title Clerk Supervisor

Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company’s motto, “We Change Lives!” speaks to team members’ pride in their ability to make a difference in the lives of dealers and customers alike.We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.

We are hiring aTitle Clerk Supervisorwithin ourTitles Department.

About this Position:

  • Lead 5-6 Title Clerks in effectively and efficiently managing tasks related to receiving and pulling titles, accurately updating our systems with valid information and handling electronic title record exceptions.

  • Support and develop processes for efficiently enforcing title compliance policies while minimizing legal risk and ensuring Credit Acceptance’s interest is always secured on a vehicle we finance.

  • Identify processes and suggests process improvements while effectively communicating any changes to your team.

OurTitle Clerk SupervisorTeam Members:

  • Service:Maintain Standards of Service expectations for title/lien requests from internal and external customer and ensure compliance to our policies, processes and legal guidelines. Ensure title and lien documents are received, stored and pulled in a timely fashion and all impacted systems are updated accurately.

  • Support the Business:Maintain expertise on national and state-specific title and lien documents. Identify processes to improve and deliver more efficient results to the function’s internal and external customers

  • Coach: Motivate and mentor team members to achieve specific goals and provide feedback of performance based on departmental objectives and observations. Assist team members to obtain the necessary job specific knowledge base and develop effective problem resolution skills

  • Communicate:Effectively encourage two-way dialog to improve outcomes. Lead team meetings and manage communication portal.

  • Provide Input: Identify barriers and develop business strategies to improve and support company and departmental objectives. Participate and provide feedback in corporate initiatives. Conduct interviews and provide feedback to ensure right people selection through hiring process.

  • Promote company culture: Resolve team member’s issues or problems in a positive and confidential manner by treating all team members fairly and with respect and be available and approachable to discuss concerns. Support and encourage Great Place to Work Principals to promote a healthy work environment.

Position Qualifications:


  • High school diploma

  • Previous customer service experience

  • 2+ years previous leadership experience or experience in a senior/mentoring role Demonstrated ability to assess team member performance and implement action plans

  • Demonstrated ability to make and communicate decisions autonomously


  • DMV Titling and/or Dealer Title experience

  • 1+ Year experience with Credit Acceptance

  • Associates degree in business

Core Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

  • Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.

  • Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.

  • Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.

  • Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.

  • Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is an equal opportunity employer.