NJ Employer Foreclosure & Bankruptcy Vendor Liaison in Mount Laurel, New Jersey

Description POSITION SUMMARY: Ensure outside legal resources and vendors who support foreclosure/bankruptcy proceedings perform their responsibilities in accordance with contractual, legal and regulatory requirements ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * Ensure outside legal resources and vendors service mortgage loans that are in the foreclosure/bankruptcy stage in accordance with contractual, legal and regulatory requirements * Utilize scorecards to monitor outside legal resources and vendor performance to ensure service level agreements (SLAs) are being met. Facilitate meetings with vendors to address performance issues as needed. * Remediate outside legal resources and vendor performance deficiencies that have been identified * Ensure outside legal resources and vendors meet established timelines and report performance results * Research and resolve issues escalated by outside legal resources and vendors. Facilitate resolution between business functions and the outside legal resources and vendors. * Support efforts to improve accuracy, operational efficiency and reduce expenses within the function Requirements EDUCATION / EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience: * High School Diploma or equivalent * Bachelor s degree preferred * Minimum of one year of mortgage industry experience required * Experience in mortgage loan default preferred * Experience with attorney/vendor oversight preferred KNOWLEDGE, SKILLS, AND ABILITIES * Strong verbal and written communication skills * Analytical, with an ability to identify and resolve problems * Well organized, paying close attention to detail * Ability to manage multiple priorities in a timely manner * Ability to meet the needs of internal and external customers by delivering high quality service * Rapidly adapts to changing information, conditions and/or unexpected obstacles * Strong interpersonal skills * Operates effectively in a team environment as well as independently TRAINING / LICENSING REQUIREMENTS * Must pass PHH Corporation s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable. CORE COMPETENCIES * Behaves as a Leadership Role Model * Builds Strong Working Relationships * Drives and Delivers Exceptional Results * Customer/External Focus TECHNOLOGY SKILLS * Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, PowerPoint, etc.) * Proficiency with Mortgage Servicing Platforms (e.g. Black Knight, LPS, etc.) preferred OTHER REQUIREMENTS * Notary Public license is preferred TRAVEL / WORK SCHEDULE * 8:30 am 5:00 pm M-F DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.