American Arbitration Association Case Assistant in Novi, Michigan

Now is a great time to be a part of our growing organization! The American Arbitration Association (AAA) is looking for a motivated, enthusiastic, and determined team player who will contribute to our 90 plus years of success in the alternative dispute resolution (ADR) industry.

As a part-time Case Assistant in our Labor, Employment and Elections Division, the successful candidate will be primarily responsible for providing administrative support on arbitration and election cases in accordance with the rules and procedures of the AAA and applicable law. The Case Assistant will administer hearing room scheduling, conducts research, and manages in-coming telephone calls.

We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work approximately 25 hours per week, will work closely with the Vice President at our Detroit Regional Office, and will be eligible to participate in our benefits program, which includes vision insurance, discounted pet insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and paid time-off benefits (sick, vacation).

  • Prepares communications for parties and arbitrators

  • Assists in the management of the alternative dispute resolution cases in accordance with the rules and procedures of the AAA

  • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application

  • Maintains the flow of case communications by updating and maintaining documents online, and indexing and naming documents in accordance with established procedures

  • Observes billing, disbursement and collection policies and practices

  • Provides assistance to the Manager and other team members in completing tasks and monitoring emails for assigned arbitration cases

  • Maintains neutrality and confidentiality

The ideal candidate exhibits a high level of attention to communication; takes initiative, is forward thinking and results oriented; demonstrates thoroughness in the quality of his/her work; and possesses a high level of oral and written communication skills.

Education & Experience: Associate’s degree in business or related discipline; and 2 years of related work experience (e.g. comprehensive customer service or case administration in a law or judicial corporate environment); or an equivalent combination of education and work experience.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Technology Skills: Intermediate proficiency with Microsoft Word, Excel and Microsoft Office.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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