American States Utility Services Subsidiary Support Analyst I - 24 Month Contract (5T.17) in United States

Subsidiary Support Analyst I - 24 Month Contract (5T.17)


Pay range:

Job Code: 5T.17


Through its wholly owned subsidiaries, American States Utility Services, Inc. contracts with the federal government to provide water and wastewater services that include operating, maintaining, renewing, replacing, and constructing new systems on military installations throughout the United States. The installations where we presently operate are home to nearly 350,000 military and civilian personnel and families.

We proudly deliver these vital services to military installations in Maryland, North Carolina, South Carolina, Texas (including southeastern New Mexico), Virginia, and Florida.

Serving those who serve.


The incumbent in this position provides and oversees the effective and efficient execution of subsidiary functions by performing a variety of general administrative assignments within a framework of established procedures.


Incumbent will be performing the following tasks with limited supervision:

  • The initial contact for visitors, screens and routes incoming telephone calls, addresses walk-in inquiries, schedules appointments, and provides general information to staff and public

  • Handles both incoming and outgoing mail

  • Compiles fuel log, vehicle maintenance logs, oil change tracker, circulates for signatures and uploads to SharePoint

  • Procures employee uniforms, provides cleaning services and tracks retired articles of clothing

  • Assists with the general organization and cleanliness of the office

  • Schedules and configures conference room(s) for meetings, coordinates refreshments and presentation items

  • Special projects and other tasks as assigned

Incumbent will be responsible for performing the following tasks with close supervision:

  • Assists with the daily tasks of the Operations and Maintenance (O&M) Department to include awareness of all field activities, alerting all affected parties of service interruptions, inputting of data into work order database, and compiling of deliverable reports

  • Provides check sheets for routine maintenance

  • Assists with issuing/coordination, tracking and payments related to fire flows, backflow preventers, and meter rentals

  • Processes time entry and review payroll reports

  • Maintains fleet vehicles to include the renewal of registrations and inspections, insurance ID cards, monitoring and scheduling of appropriate services, and assisting with the ordering and retirement of vehicles

  • Coordinates appropriate training to include LMS, OSHA, CDL licensing, asbestos abatement, respirator fit testing and ASUS initiative training, and training for secure location access on military installation

  • Orders supplies for office and building

  • Coordinates the administrative functions of facility management, security, network, telephones, computer management, system access forms and office administration

  • Files documents, maintains computerized and manual records, and compiles data for general information purposes and individual requests for special reports

  • Develops and produces Monthly Operational Reports, deliverable reports encompassing hydrant, valve, manhole and line cleaning, as well as compiling SCADA reports to meet regulatory compliances

  • MOD/CLIN trackers and invoices to government and third parties

  • Special projects and other tasks as assigned


As a skilled employee and responsible professional, the incumbent must work independently, exercise initiative and judgment in the performance of a broad range of support responsibilities in an environment of routinely sensitive and confidential issues. Therefore, the employee must have strong organizational and interpersonal skills to deal effectively with all levels of the company’s staff, visitors, customers and vendors.

Since the Subsidiary Support Analyst is the first point-of-contact with various internal and external personnel, it is important for this individual to maintain the highest level of ethical business practices and work standards. These qualities include: providing excellent customer service, being punctual and maintaining a professional demeanor. The Subsidiary Support Analyst routinely handles sensitive information requests; as such, this individual must meet all requirements on the Company’s Code of Ethics/Conduct, including consistently promoting a professional image of the Company at all times. Responsible for ensuring compliance with company policies and procedures.


  • High school diploma or equivalent

  • Three years of related business experience

  • Ability to use correct English, grammar, spelling, vocabulary, and punctuation

  • Valid Class C driver’s license for state where employed


  • Proficiency in Microsoft Office Suite

  • Ability to effectively organize multiple projects, establishes priorities to achieve the goals of the team and customers and meet short deadlines

  • Identifies and helps develop process improvements to increase efficiency and effectiveness of ongoing activities

  • Handles sensitive and confidential information in a private, safe and expeditious manner

  • Some travel may be required to assist subsidiaries and transition activities


  • Trustworthy; strong personal integrity

  • Demonstrates strong levels of accountability and ownership

  • Strong written and verbal communication skills

  • Solid presentation skills

  • Collaborative/Team oriented

  • Exhibits professionalism with internal and external contacts

  • Organized with strong attention to detail and time management skills

  • High degree of initiative; self-starter

May include but not limited to standing, climbing, walking, lifting up to 20 lbs., bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job.