Washington State Court Unit Representative – Record Requests Unit, Driver and Vehicle Records, Seattle in Washington
Seattle-Based Statewide Travel. Courtroom Testimony. Start your legal profession here!
The Department of Licensing has a unique opportunity for you to represent our agency, traveling throughout the State of Washington to appear in courts of law and deliver oral testimony regarding the correctness and accuracy of driver and vehicle records.
We are looking for a professional with customer or public service experience who enjoys working with laws, rules and policies to represent our agency. Our ideal candidate is highly self-motivated and comfortable both working and traveling independently on a regular basis. They have stellar communication skills including confidence speaking publicly, and they are punctual, prepared and passionate about honesty, integrity and justice.
The Department of Licensing values wellness and promotes a family-friendly culture where a healthy work life balance is supported. And, in addition to our State's excellent benefits package, we offer an outstanding tuition assistance program! We also offer a free ORCA pass to all employees who work in King County!
Please Note: This position is a Customer Service Specialist 2job classification and work schedule will be from Monday – Friday, 8:30 AM – 5:00 PM.
What our Court Unit Representative does: Reports to Licensing Service Manager-1, Driver and Vehicle Records unit, within the Programs & Services Division, this position will:
- Support the unit regarding abstracts of drive records, vehicle record information, practices, policies and procedures.
- Access various driver and vehicle related applications and databases to independently conduct research, identify, and analyze driver and vehicle record data.
- Interpret and explain state laws, federal regulations, policies and procedures.
- Screen applications for documents, fees, identify, and eligibility.
- Testify in a court of law regarding driver and vehicle records and agency policies and procedures.
- Travel to appear in courts throughout the Washington State, make state vehicle reservations, and maintain travel logs and receipts.
- Respond to customer inquiries by email, mail, and telephone.
- Work and coordinate with attorneys on trial appearances.
- Process customer requested documents including certified copies of driving record, abstract of driving record, subpoena duces tecum requests, and subpoenas received from attorneys, prosecutors, and other officers of the court.
Required Qualifications: Applicants who possess the following qualifications may be referred to the hiring manager:
- High school diploma or GED Certification.
- One year experience composing step-by-step instructional responses to customers regarding technical functions.
- One year experience providing service to customers on the phone or in person which included explaining rules, policies, and/or procedures.
- Two years of experience using computer programs such as MS Word, Excel and Outlook.
Preferred Qualifications: _Applicants who also possess the following may receive additional consideration by the hiring manager: _
- Experience or knowledge of court procedures related to testimony.
- Experience coordinating travel and logistics, and planning and scheduling meetings using electronic calendars.
- Experience reading and interpreting records and taking appropriate action based on applicable laws, rules, policies, and procedures.
- Experience licensing laws, rules and policies and drive records.
- Experience retrieving documents from the Drivers Imaging Database.
Why work at DOL? We impact more citizens directly than any other state agency and have a strong mission, vision, values, goals and agency culture. We are focused on our commitment to great service, advancing public safety and consumer protection through licensing, regulation and education and collecting revenue that supports our state's transportation system. We are a diverse organization that values integrity, inclusion, respect, results and service excellence. And we have a positive agency culture where employees are engaged, empowered, and appreciated.
Find out what OUR OWN have to say about our Culture and Diversity*!*
Union Inclusion This position is covered by a union shop provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the WFSE, or arrange to pay to that union a fee equivalent to its regular monthly dues.
How to Apply: To be considered for this vacancy, please select the large Apply button at the top of this job announcement. If you haven't already done so, you will need to create an applicant profile.
The following documents must be attached as a separate file to your applicant profile:
- A letter of interest that clearly describes how you meet the qualifications.
- A resume that includes your education and related experience, chronological preferred.
- Three professional references including name, title, and a current phone number. It is in the applicant's best interest to ensure the work history section of their applicant profile clearly states any and all qualifications they possess related to the position, and includes verifiable salary history information.
Failure to follow the above application instructions may lead to your disqualification.
If you have questions or need assistance completing the application process, please contact the recruiter listed below prior to when this job posting closes AND before you submit your application.
Special Notice: To take advantage of veteran's preference, please do the following:
- Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to HRRecruit@dol.wa.gov
- Use a subject line of "VET for PSD CSS2 17-280"
- Include your name as it appears on your application in careers.wa.gov
*Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. *
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to six months.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
Contact Us: For inquiries about this position, please contact Anu Raoat 360-902-4061 or email HRRecruit@DOL.WA.GOV*.* Please reference recruitment number 17-280
Salary: $2,535.00 - $3,276.00 Monthly
Location: King County - Multiple Locations, WA
Job Type: Full Time - Permanent
Department: Dept. of Licensing
Job Number: 17-280
Closing: 10/23/2017 11:59 PM Pacific
Agency: State of Washington
Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.
Phone: View Posting for Agency Contact